Shipping Policy

Last updated: July 17, 2026

Thank you for shopping with RYSTOR. This Shipping Policy explains how orders placed through DrinkRystor.com are processed, shipped, and delivered.

RYSTOR is operated by Pure Mana LLC.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times are separate from carrier transit times. During product launches, promotions, holidays, severe weather events, or periods of high order volume, processing may take longer.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the information provided at checkout.

Shipping Rates

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout before you complete your purchase.

Any free-shipping promotion or minimum-order requirement will be shown on DrinkRystor.com or at checkout. Unless otherwise stated, free-shipping offers apply only to eligible orders shipped within the United States.

Taxes, discounts, gift cards, and excluded products may affect whether an order qualifies for free shipping.

Shipping promotions may be modified or discontinued at any time but will not retroactively affect an order that has already been completed.

Estimated Delivery Times

Estimated delivery times shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Delivery estimates are not guarantees. Delivery may be delayed because of weather, carrier disruptions, holidays, address problems, regional service interruptions, or other circumstances outside RYSTOR’s reasonable control.

A shipment delay does not automatically qualify an order for cancellation, replacement, or refund.

Order Tracking

When your order ships, you will receive a shipping-confirmation email containing tracking information when tracking is available.

Tracking information may take 24–48 hours to update after the carrier receives the package.

Carrier tracking information is provided by the applicable shipping carrier. RYSTOR does not control the timing or accuracy of carrier tracking updates.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Contact us immediately if you notice an error.

We will make reasonable efforts to update an address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing.

RYSTOR is not responsible for delays, failed deliveries, or losses caused by an incomplete or incorrect shipping address provided by the customer.

Address Changes and Package Rerouting

Once an order has been transferred to the carrier, we may be unable to change the delivery address or reroute the package.

Any carrier rerouting, address-correction, or redelivery fees may be the customer’s responsibility when the issue resulted from information provided during checkout.

Returned or Undeliverable Packages

A package may be returned to us because of:

• An incorrect or incomplete address

• An unclaimed package

• A failed delivery attempt

• Refusal of delivery

• An unavailable recipient

• A carrier determination that the address is undeliverable

If a package is returned to us, we will attempt to contact you using the email address associated with the order.

You must respond within 14 days of our notice and provide any corrected shipping information.

You may be responsible for the cost of reshipping the package when the return resulted from an incorrect address, refusal, failure to claim the package, or another circumstance outside RYSTOR’s control.

If you do not respond within 14 days, we may treat the order as abandoned. At our discretion, we may refund the eligible product amount minus original shipping charges, return-to-sender fees, payment-processing costs that cannot be recovered, and other reasonable costs associated with the failed delivery.

Shipping charges are not refundable when the carrier attempted delivery to the address provided during checkout.

Lost Packages

If tracking has not updated for an extended period or the carrier indicates that a package may be lost in transit, please contact us.

We may ask you to wait until the carrier’s expected delivery window has passed before opening an investigation.

When appropriate, we will work with the carrier to investigate the shipment. Replacement or refund eligibility will be determined based on the carrier’s findings, the circumstances of the shipment, product availability, and applicable law.

Customers may be required to provide information or complete documentation reasonably necessary for a carrier claim.

Packages Marked as Delivered

When carrier tracking marks a package as delivered, the shipment will generally be considered delivered to the address provided during checkout.

If tracking shows that your package was delivered but you cannot locate it, please:

• Confirm that the shipping address on your order is correct

• Check around the delivery location

• Check with members of your household

• Ask nearby neighbors or building management

• Look for a carrier delivery photograph or notice

• Contact the shipping carrier for additional delivery details

• Allow up to two business days in case the package was marked delivered prematurely

RYSTOR does not ordinarily provide an automatic refund or replacement for a package that the carrier confirms was delivered correctly.

However, we will review reported delivery issues individually. Any replacement, store credit, or refund will be determined based on the available tracking information, carrier findings, order history, and circumstances of the delivery.

RYSTOR is not responsible for theft occurring after a package has been properly delivered.

Damaged, Opened, or Incorrect Orders

Please inspect your package and products promptly after delivery.

If your order arrives damaged, opened, tampered with, or incorrect, you must contact us within 7 calendar days of the recorded delivery date.

Please include:

• Your order number

• A description of the problem

• A photograph of the affected product

• A photograph of the exterior shipping package

• A photograph of the shipping label

• A photograph showing any visible damage, leakage, opening, or tampering

Please retain the product and all original packaging until we complete our review. Discarding the product or packaging before the review is completed may affect our ability to verify the issue or submit a carrier claim.

After reviewing the information, we may provide a replacement, refund, store credit, or another appropriate resolution.

Claims submitted more than seven calendar days after delivery may be denied unless applicable law requires otherwise.

Heat, Cold, Moisture, and Product Condition

RYSTOR electrolyte drink mix is a shelf-stable powdered product. Normal seasonal temperature changes during shipment should not make an unopened product unsafe when its packaging and seals remain intact.

However, exposure to moisture or physical damage may affect the condition of the product.

Do not use a product if:

• The individual stick pack or outer package is open

• A seal is broken or damaged

• The package appears punctured or tampered with

• The powder is wet or leaking

• The product has an unusual odor or appearance

• You reasonably believe the product may have been contaminated

Minor settling or clumping may occur naturally with powdered products and does not necessarily indicate that the product is defective.

If you believe the product was materially damaged by heat, cold, moisture, or another shipping condition, contact us within seven calendar days of delivery and provide photographs.

Eligibility for a replacement or refund will be determined after reviewing the product’s condition and packaging.

Shipping Restrictions

We currently ship only to destinations that are available during checkout.

RYSTOR is a non-alcoholic electrolyte drink-mix product. Adult-signature and alcohol-shipping restrictions do not apply to standard RYSTOR products.

We do not ship to locations that are unsupported by our website, fulfillment partners, or shipping carriers.

Certain shipping services, promotions, or products may not be available in every location.

International Shipping

International shipping is available only when an international destination can be selected during checkout.

For eligible international orders, customers are responsible for customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or carrier.

These charges are not included in the product price or standard shipping charge unless expressly stated at checkout.

International delivery times may vary, and customs review may cause delays. RYSTOR does not control or guarantee customs-processing times.

Customers are responsible for confirming that the ordered products may legally be imported into their destination country.

If an international package is refused, abandoned, seized, or returned because of unpaid duties, import restrictions, or customer inaction, any refund will be determined after deducting applicable shipping, customs, return, and processing costs.

Subscription Orders

Subscription orders are shipped according to the delivery frequency selected during enrollment.

Before completing a subscription purchase, customers should review the price, billing frequency, delivery frequency, subscription discount, renewal terms, and cancellation instructions displayed at checkout.

Customers must submit address changes, product changes, skipped-delivery requests, pauses, or cancellations before the next subscription order is processed.

Once a subscription order has been charged or entered processing, we may be unable to cancel or modify it.

Subscription changes and cancellations are governed by our Purchase Options Cancellation Policy. Returns and refunds are governed by our Refund Policy.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

You may receive separate tracking information for each shipment. You will not be charged additional shipping solely because we divide an eligible order into multiple packages.

Delivery Delays and Events Outside Our Control

RYSTOR is not responsible for processing or delivery delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Transportation interruptions

• Labor disputes

• Holiday volume

• Customs delays

• Government restrictions

• Public emergencies

• Incorrect customer information

• Regional service interruptions

We will make reasonable efforts to assist when a delay occurs, but we cannot guarantee a specific delivery date.

Policy Relationship

This Shipping Policy should be read together with our:

• Refund Policy

• Purchase Options Cancellation Policy

• Privacy Policy

• Terms of Use

If another published policy applies specifically to a return, refund, subscription, or privacy matter, that policy will govern the applicable issue.

Contact Us

For questions about an order or shipment, please contact RYSTOR through the Contact Us page on DrinkRystor.com.

Include your order number and the email address associated with your purchase so we can assist you efficiently.

RYSTOR
Operated by Pure Mana LLC
Newtonville, New York 12128
United States